At Satyamani we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points
We accept all items except any free items received for a refund/replacement of the item purchased. Also, please note that will not be able to accept any returns for GOLD /SILVER items and customized jewellery.
Please follow these steps to claim Replacement/Refund without any hiccups
Please choose a reason from the below mentioned list
You have to return it to the following Address
122, Jaina Tower-I
Janak Puri, New Delhi-110058
Phone: 011-45651615 and +91 9654540333
If you got a pickup scheduled, then keep your package ready. If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you. We will not refund the courier charges but will issue up to Rs 250 in form of a Gift Coupon (G.C.). 2. Send an email to firstname.lastname@example.org with a scanned copy of courier charges receipt, please mentioning the Order # and the Complaint ID clearly in email and also send picture of the product if you received a damaged product. This email is required to reimburse you for the courier charges you paid for returning the product.
We will not be able to provide pickup from your doorstep, however in case of heavy goods (in terms of weight/size) or the City from which it has to be picked up, we may consider picking the product. This decision is solely at the discretion of the company/designated authorities. For any of the products sent by you, we will refund the courier charges up to Rs 250 in form of a Gift Coupon (G.C.).
Defective/ Damaged Product
In case you have received a defective/ damaged product, please report the fault to the nearest authorized service centre. They will check the product and repair the product to your satisfaction. If they are not able to do that then they will declare the product as DOA (DEAD ON ARRIVAL) and issue a DOA certificate to you. If you have the DOA (DEAD ON ARRIVAL) certificate with you then please send a scanned copy of the DOA certificate to email@example.com The Return Process would remain the same as mentioned above. As the DOA policy varies from Brand to Brand so please get in touch with our customer care and we will assist you in the procedure of claiming a DOA certificate from the Manufacture.
If damage can't be repaired by authorized service centre, please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email firstname.lastname@example.org
In case if you have received a wrong product from our side then please register a complaint within 72 Hrs of delivery to start the refund/replacement of your product.
The return process would remain the same. Please register your complain within 72 Hrs of delivery and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
We will not refund the courier charges but will issue at a flat rate of INR 250/- or actual (whichever is lesser) in the form of a Gift Coupon (G.C.) which can be redeemed on our website in future. This would be processed within 5-7 business days after we have received the above mentioned address along with the Email with the Courier Receipt attached.
It would remain the same as paid by you to Satyamani while placing an order. If you paid online, then it will be returned online/ PAYTM/Bank Transfer as possible.
Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Gift Coupon as per our policy.