| Privacy Policy |
| • Satyamani.org makes a commitment to protecting your privacy and promises only to use information collected about you |
| • When you place an Order, we may ask you for certain information and you may submit personal data to Satyamani.org (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: |
| • process your order |
| • provide you with an up to date, efficient, and reliable service |
| • open and run your account |
| • Provide a more personal shopping experience. |
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| • By making an order and submitting your data you agree to this use. |
| • We will never collect sensitive information about you without your explicit consent. |
| Marketing Communications |
| • If you have ordered products from the Satyamani.org web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. |
| • If you are an existing customer we will continue to keep you informed unless you tell us not to. |
| • If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments on Satyamani.org. |
| • We do not sell trade or rent your personal information to other companies. |
| • Satyamani.org will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already. |
| Cookies |
| • In Order to improve our service and Satyamani.org we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited Satyamani.org before) is recorded on your hard drive and used by us to improve Satyamani.org and the products and services available to you. |
| • If you do not wish for us to use cookies when you use Satyamani.org please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this. |
| Your Privacy |
| • “If you have any questions or comments about privacy or the Satyamani.org privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Satyamani.org has cookies or data about you that you don't want us to use or that is incorrect please contact us at info@ Satyamani.org and the information will be corrected as soon as possible or removed from our database as you request. |
| Refunds |
| • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. |
| • We will try to attend to all returns as soon as practically possible. |
| Unwanted Products |
| • Our policy is to ensure that you are satisfied every time you place an order with Satyamani.org. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the dispatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days. |
| • We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. |
| • You will only have to pay for the return postage of the Products. |
| Faulty Products |
| • We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt. |
| • In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. |
| • You will only have to pay for the return postage of the Products. |
| • For help with items later than 30 days after your initial purchase please email us for more information. This does not affect your Statutory Rights. |
| Returning Unwanted or Faulty Products |
| • Please contact us by email info@ satyamani.org to inform us of your wish to return products. |
| • We may allocate you with a returns code which should be included with the package to improve processing of your return. |
| • We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to: Satyamani, B-1/526, Janak Puri, New Delhi-110058, India. |
| • You will be responsible for the returned products until they reach us. |
| Unwanted Goods - Custom-made and High Value Products |
| • Due to the bespoke nature of custom-made products we are unable to offer our usual 30 Day Money Back Guarantee on unwanted goods. |
| • In the case of high value items in excess of Rs.5,000 the usual money back guarantee is limited to 7 days and you shall be responsible for the cost of return within 7 days of receipt. |
| • This does not affect your statutory rights. |
| Satyamani.org Responsibilities |
| • Satyamani.org has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on Satyamani.org or contact us for exact sizes. |
| • Satyamani.org shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction. |
| • Satyamani.org will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services. |
| • Because of the nature of the Internet Satyamani.org provides and maintains Satyamani.org on an "as is", "as available" basis and makes no promise that use of Satyamani.org will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. |
| • Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. |
| • You will be responsible for any breach of these terms by you and if you use Satyamani.org in breach of these terms you will be liable to and will reimburse Satyamani.org for any loss or damage caused as a result.> |
| • These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Satyamani.org liability for death or personal injury resulting from its negligence nor any fraudulent representation. |
| • Satyamani.org will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature. |
| • Please read the instructions, manuals and other user documentation that comes with your products carefully. Satyamani.org ‘s not involved in the manufacture of products and will not advise on their use or operation or the manufacturer's guidelines. You are urged to use all products safely and in accordance with the manufacturer's guidelines. |
| • These terms do not affect your statutory rights as a consumer, which are available to you. |
| • Subject as aforesaid, to the maximum extent permitted by law, Satyamani.org excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Satyamani.org and Satyamani.org shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to: |
| • any incorrect or inaccurate information on Satyamani.org |
| • any interruptions to or delays in updating Satyamani.org the infringement by any person of any Intellectual Property Rights of any third party caused by their use of Satyamani.org or any product purchased through Satyamani.org |
| • any loss or damage resulting from your use or the inability to use the Satyamani.org web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control |
| • any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong |
| • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading Satyamani.org, or from transmissions via emails or attachments received from Satyamani.org or its licensees and affiliates |
| • the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which Satyamani.org link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
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| • all representations, warranties, conditions and other terms which but for this notice would have effect. General. |
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| • Satyamani.org may refuse you access to the web site at any time if we consider it necessary |
| • Satyamani.org may also terminate this agreement and immediately remove, cancel or suspend access to and use of Satyamani.org upon breach of any part of these Terms whatsoever. |
| • Termination shall be without prejudice to Satyamani.org other rights. |
| • Satyamani.org acts as principal on its own account and not as an agent for you or any other person. |
| • If Satyamani.org does not enforce any provision of this agreement such will not be considered a continuing waiver. |
| • In the event that any part of these terms is held to be unenforceable, such part will at Satyamani.org option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect. |
| • These terms constitute the full agreement between you and satyamani and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed. |
| • Since we are aiming satyamani.org at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does). |
| • Use of Satyamani.org and these terms are subject to the laws of Delhi, India and the jurisdiction of the India |
| Reaching Us |
| If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at info@satyamani.org |
| You can also contact us: |
| • by telephoning 91-9899291202 Between Opening hours: 10.00am to 7.00pm Monday to Saturday |
| • By post at Satyamani.org, B-1/526, Janak Puri, New Delhi-110058, India. |
| • Satyamani.org is unit of Satyamani Stationers, B-1/526, Janak Puri, New Delhi-110058, India |
| Privacy Statement |
| Satyamani.org is Committed to Ensuring Privacy and Protection of Our Customers |
| Access
You may browse our website without any data being collected from you, however in order to enjoy a tailored browsing and shopping experience, we offer you the ability to register an account with us. |
| Ordering from Satyamani.org |
you do not have to have an account in order to purchase goods from Satyamani.org. When you add items to your cart, a file is created on our server which stores details of your purchases. This file is linked uniquely to your browsing session and cannot be viewed by anyone else. When you complete your order, we ask for personal information about you, such as your full name, address, e-mail address, phone number and credit card details. This data will only be shared with our payment service provider and courier services, and only for the purposes of processing and shipping your order. All sensitive data is transmitted via an industry standard 128-bit secure socket layer connection. We do not store your payment details.
We collect anonymous, non-personal data, such as how many times a product is purchased or viewed, in order to continually modify our website to suit the browsing trends of our users. |
| Your account |
when you register for an account with Satyamani.org, we require that you give us a valid e-mail address. This is so that our system can verify your registration and issue you with a personal password to allow you access to your member area.
You can use your member account to store your personal data, for the purposes of making orders with Satyamani.org. You can also use your account to sign up for email updates, or use our community pages. Our community pages allow you to share personal information about yourself for other users to see. This information is optional.
The 'remember me' feature is an automatic login process which creates a cookie on the hard drive of your computer containing a unique login ID, thereby avoiding the need to enter your login details upon subsequent visits to Satyamani.org. Do not select this option if you share this computer with others since personal or member only information will be accessible by other users. |
| Your data |
we do not automatically collect personal data about you. We do not collect information about our you from other sources, such as public records or bodies, or private organizations
We do not share any personal data with any 3rd part organization or institution, except for the purposes of processing your order as detailed above, or if required to do so by law. |
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